Consumer information

Information for consumers:

  • Link pursuant to article 14 section 1 of Directive (EU) 524/2013 to the ODR platform of the EU Commission for the online dispute resolution of consumer disputes: https://ec.europa.eu/consumers/odr

  • Information pursuant to section 36 subsection 2 no. 2 of the German Consumer Dispute Resolution Act: we do not participate in arbitration proceedings before a consumer arbitration body or a universal arbitration body, nor are we obliged to participate in such.